Delivery & Return
Free Nairobi CBD Delivery | Convenient Pickup at our Luxcom Shop outlets . Fast, secure delivery on TVs, appliances & electronics across Kenya
Smart Delivery Solutions
Fast, secure and nationwide delivery powered by trusted partners including Sendy, G4S, Easy Coach, Modern Coast, Fargo Courier and Posta Kenya delivering TVs, appliances and electronics across Kenya same-day or within 2 days with secure handling, convenient pickup options, and reliable doorstep delivery you can trust.
1. Add Your Items to Cart & Proceed to Checkout
2. Choose Your Delivery or Pickup Option
3. Receive Order Confirmation & Dispatch Updates
4. Get Your Order Delivered or Ready for Pickup
Compact Electronics & Small Appliances
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Standard Delivery: Get it Same-day or Within 1 Working Day |
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Same-Day Delivery Within Nairobi CBD |
FREE |
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Metro Express: Fast same-day delivery. |
Ksh 300 |
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Greater Nairobi: Fast scheduled delivery. |
Ksh 600 |
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Get it within 2 -5 working days across Kenya. |
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Nationwide: Fast countrywide delivery. |
Ksh 1,000 |
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Order before 2PM for same-day delivery. After 2PM |
+ KSh 100 |
Large Appliances & Big Screen TVs
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Large Appliances: 2-day delivery. |
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Same-Day Delivery Within Nairobi CBD |
Ksh 200 |
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Metro Express: Fast same-day delivery. |
Ksh 1,000 |
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Greater Nairobi: Fast scheduled delivery |
Ksh 2,000 |
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Nationwide: Fast countrywide delivery |
Ksh 3,500 |
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Large TVs: 2-day delivery. |
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Same-Day Delivery Within Nairobi CBD: |
Free |
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Metro Express: Fast same-day delivery. |
KSh 500 |
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Greater Nairobi: Fast scheduled delivery. |
KSh 1000 |
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Nationwide: Fast countrywide delivery. |
KSh 2,000 |
Returns & Refund Policy
If the product qualifies for return, the customer has the right to request a return within 7 days after delivery, provided the item remains unused, in its original packaging and in resalable condition.
To preserve the right for a return or refund request, customers are advised to keep the product complete with all supplied accessories, packaging, manuals and warranty documentation. Opening the package or checking the product functionality does not automatically void the return request, provided the item remains in good condition.
Returns may be accepted in cases where:
- The wrong item was delivered
- The product is defective or damaged upon delivery
- Approved non-defective return requests are reviewed on a case-by-case basis
The product will not be accepted for return if any of the following are missing:
- Original box and accessories
- Warranty card
- Receipt or proof of payment
- Product components supplied during purchase
Exchanges are only permitted for incorrectly delivered items. Products may be returned through approved courier services or by dropping them off at our Luxcom Shop location.
Refunds
Refunds are issued only for:
- Defective products
- Incorrect items delivered
Refunds are not issued for products returned due to change of mind or for non-defective items.
Approved refunds are processed within 5–10 business days after product inspection and approval.
FAQs
Yes. We stock genuine electronics and home appliances from trusted global brands including LG, Hisense, Mika, Samsung, Sony, TCL and Skyworth.
Nairobi CBD orders qualify for same-day delivery, while most nationwide orders are delivered within a short dispatch timeline depending on location.
Yes. Eligible products include official manufacturer warranty coverage and after-sales support.
Yes. Setup assistance and installation services can be arranged for selected TVs, appliances, and electronics.
Yes. Customers receive delivery updates, dispatch notifications, and tracking details where applicable.
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Luxcom Electronics Kenya – Fast Delivery, Genuine Electronics & Trusted Return Support
Shop with confidence from Kenya’s trusted destination for genuine TVs, home appliances, audio systems and smart electronics from leading brands including LG, Samsung, Hisense, Sony, TCL and Skyworth. We combine premium products, fast same-day and nationwide delivery, secure handling, convenient pickup options and reliable after-sales support to give you a smooth and worry-free shopping experience.
From order confirmation and secure dispatch to delivery tracking, returns, exchanges and warranty support, every step is designed to make shopping for electronics and home appliances simple, safe and convenient across Kenya